Retreat Term and Conditions
We/Us – refers to Golden Hinde
You/your – refers to yourself
It is up to you to read the terms and conditions as this is a binding agreement, We reserve the right to amend the terms and conditions at any time but it is up to you to check any amendments that may be applicable.
Terms and Conditions of Booking:
A booking is made with us when you pay, and a binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation this is either in the form of a website confirmation, an invoice or signature on the terms and conditions form (this is as per the first received)
We require full payment at time of booking to secure your place. Should there be any increased charges we reserve the right to pass on these charges.
Fee does not include any material packs unless otherwise stated at time of booking, these will be payable at the event.
Amendments to your booking:
If you wish to make any amendments to your booking, we will endeavour to offer you an alternative date if available, however, changes cannot be made within 60 days of the event and if you do not want to attend this will be treated as a cancellation by you and cancellation charges will stand.
Amendments will be charged as follows:
60 days or more £150 amendment fee will be charged.
We cannot make any amendments after this time.
If there are any additional costs we may have been charged for, for example special requests that have been made for yourself, we reserve the right to retain these funds also.
Any Cancellations must be provided in Writing via e-mail or letter and will be accepted from the date of receipt, we cannot accept cancellations verbally. The following cancellation fees will apply:
Over 6 months – 15% of the total you would receive a 85% refund
6m to 4m – 20% of the total, you would receive 80% refund
4m – 2m – 30% of the total so you will get a 70% refund
60 days – 31days – 50% of the total, so you will get a 50% refund
30 days or less – No refund will be given
This cancellation policy falls in line with the accommodation cancellation policy as accommodation is booked at time of you booking.
IF YOU ARE PAYING IN INSTALLMENTS ONLY
In addition, £20 per instalment will be payable to cover admin costs. For example, if 2 instalments have been paid the cancellation fee plus £20 would be retained. If 3 instalments have been paid cancelation fee pus £40 would be retained.
Missing a payment:
If a payment is missed, we will attempt to take payment again. If we are still unable to take payment, your place will be cancelled, and no refund will be given. If you then contact us to confirm the cancellation, we will refund (if applicable) as per the cancellation policy with an additional £20 fee for missing a payment. This will be actioned from the date of receipt in writing
If you have missed a payment and still want to attend the retreat, contact us as soon as possible to advise and as long as your space is still available, we will advise you to make a payment with a £20 missing payment fee.
Payment Missed Confirms cancellation: As per refund policy plus £20 missed payment fee
Payment missed wants to continue: Payment can be made via bacs or card payment plus £20 missing payment fee
If we Cancel:
In the unlikely event that we need to cancel, we would contact you as soon as possible in writing (e-mail or letter) to advise of any changes if we are able to change dates or cancellation. We do reserve the right to charge any difference in cost if higher than the original cost.
If an alternative date is not suitable, we would then offer a full refund of any monies paid.
We work hard to ensure that the information to the courses is accurate at time of booking. Occasionally, changes may need to be made to venue, menus, or facilities, we will advise you of these as soon as we are aware and will amend like for like where possible. We do not take responsibility for closures out of our control.
Death, personal injury, and loss of property
We take no liability for the death or personal injury to yourself or any of your party. It is your responsibility to safeguard your personal safety and personal property. We take no liability for any loss or damage to any of your personal property, in the first instance we would advise you to contact reception to see if any items have been handed in.
We strongly advise that you arrange to take out your own insurance policy. You must be satisfied that your insurance policy fully covers all your personal requirements including pre-existing medical conditions, and cancellation charges in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses.
We are unable to offer any cover or recommend any policies, this must be done by you. We are unable to refund monies due to unforeseen circumstances and the cancelation policy above would stand.
If there are discrepancies or you are not happy with your room, please speak to reception at the venue in the first instance and allow them the opportunity to move you if and where possible. If you cause damage to the room or any items in the room, we hold no responsibility for any charges that the venue may make, these charges are between you and the venue, we will not intervene. Please be respectful of the venue and their property.
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others.
Animals are not permitted at our venues, except for assistant animals, if you need an assistant dog to attend you must advise us of this to make sure they can be accommodated, and we can confirm as appropriate.
We will communicate any details regarding the course via e-mail unless requested by you. This would be information with directions to the venue, items to bring and any other useful information.
It is your responsibility to advise of any dietary or access requirements, we will send a reminder for these, if we are not advised then we cannot guarantee that your requirements will be catered for.
You are welcome to contact us at any time to ask any questions or clarify anything that you are unsure about
There will be no refunds or compensation if you choose to leave early, the cost is payable for the full time and we cannot amend if you need to leave hour(s) earlier or a day early, the same will apply for arrive late arrivals
By making a booking on line or signing a form (provided if in person) the person named on the booking agrees on behalf of any person/s detailed on the booking that:
- You have read the terms and conditions of Booking and has the authority to and does agree to be bound by them.
It your responsibility to check any amendments to the terms and conditions which would be updated on our website.
If you have booked via our website, you will be directed to check our terms and conditions before payment and upon ticking the box to proceed you are agreeing to the terms set out above. Those who book in person or via telephone will be asked to sign