2024 Embroidery Retreats  are available to book now!
Free shipping to the UK when you spend over £80* exclusions apply

Postage rates

UK Postage*

Cost Standard shipping*if weight over 1KGIf weight over 2kg
Up to £50£3.50 standard shipping plus £3standard shipping plus £11.50
Over £50£4.00standard shipping plus £3standard shipping plus £11.50
Over £80FREE up to 1KG£3£11.50

*This costing may change subject to weight. please see more details below

All orders over £15 are sent 1st class Signed for, you will receive an email which does have a tracking number but it is not tracked through the whole system, tracking will up date when we hand over to the Royal mail and when delivery has been attempted. If you do not receive your package within 10 working days we can log the package as lost to Royal mail and they will try to locate your package. If it can not be located we will then refund your order. If the order shows delivered you will need to log this with Royal mail yourself.

We do offer courier for UK orders however Royal mail in many cases would be just as quick and in most cases quicker. If your package weighs more than 2kg in most cases it would be cheaper to use the courier option if you do want to use a courier for delivery in the UK, the above details will apply. Please note that Courier for the UK is NOT next day delivery

Please note that when we book the courier we will give contact details (e-mail address, telephone number) so that confirmation will be sent including updates regarding your package and tracking details, this will also allow them to contact you directly if any delays.  We are unable to book a courier without these details. If you do not want us to share this information with the courier please let us know as soon as possible.

Europe

Prices depend on Country, the system automatically works out the rate based on current postage costs. Where standard shipping is the only option we are unable to provide any tracking details, but we would send via First class airmail

Below are details of the Tracked and signed, tracked, or signed for services depending which country you are in – You will see which service is available at checkout.

International Tracked and Signed

  • aim to deliver 3-5* working days from date of postage.
  • Can only be sent to full addresses not PO Boxes (contact us directly if an issue)
  • FULLY TRACKED SERVICE to delivery point

International Tracked

  • Aim to deliver 3-7 days
  • Fully tracked to delivery point

International signed for

  • Signature is required on delivery
  • Package is ONLY tracked to the UK border – so we can only tell you if the item has left the UK.

ALL options will be insured and covers up to £250

  • please be aware that there will be delays due to customs in some countries. If there are customs or duty to be paid you will be contacted by customs Golden Hinde are not responsible for any customs charges 

WORLDWIDE

Costing is dependent on country, we do now offer a tracked and signed service as well as a courier option if available. All prices are calculated based on the delivery address and current postage rates. Prices differ from country to Country, the system automatically works out the rate based on current postage costs. Where standard shipping is the only option we are unable to provide any tracking details, but we would send via First class airmail Please see more details below about the other services

International Tracked and Signed

  • aim to deliver 3-5* working days from date of postage.
  • Can only be sent to full addresses not PO Boxes (contact us directly if an issue)
  • FULLY TRACKED SERVICE to delivery point

International Tracked

  • Aim to deliver 3-7 days
  • Fully tracked to delivery point

International signed for

  • Signature is required on delivery
  • Package is ONLY tracked to the UK border – so we can only tell you if the item has left the UK.

ALL options will be insured and covers up to £250

  • please be aware that there will be delays due to customs in some countries. If there are customs or duty to be paid you will be contacted by customs Golden Hinde are not responsible for any customs charges 

*If available for your country

Books and Fabrics

Please be aware that books and some fabrics postage is worked out by weight and covers the amount of postage via Royal mail .

If the weight is over 2kg this would be sent via courier and this option should be available to you.  If package is over the 2kg weight for post via Royal Mail we may ask you to pay for courier.

The system will automatically calculate postage when weight is taken into account

Posting Items by weight

Due to weight certain items do need to be sent via courier i.e multiple books. As a result for worldwide packages this would be at courier cost.  If standard post is chosen but the weight requires us to send via courier we reserve the right to charge the difference in cost.

Courier

Courier service for International orders

We can now offer a courier service worldwide, our preferred carrier is DPD but this may differ from country to country. All items sent by courier are tracked and must be signed for.

Courier postage is charged on a sliding scale dependent on country.

Please note that choosing courier DOES NOT guarantee next day delivery, it does also depend on country to how quick items are delivered.  when we book couriers they collect the following day and we need to ensure someone is in the office for collection by the courier.

All orders (where the preferred method of delivery chosen is courier) will still be processed in date order.

Please note that when we book the courier we will give contact details (e-mail address, telephone number) so that confirmation will be sent including updates regarding your package and tracking details, this will also allow them to contact you directly if any delays.  We are unable to book a courier without these details. If you do not want us to share this information with the courier please let us know as soon as possible.

Your information will not be shared with any other third parties.

We reserve the right to refuse delivery of part or all of an order, in which case, part or all of any payment received will be refunded.

Payments via the Internet are accepted using Visa, Mastercard, Euro Card, Delta and Switch . Cards will be debited in UK Sterling.

We shall endeavour to keep our prices as quoted. However they may be subject to change without notice.