Postage rates

We post on a Tuesday and Thursday each week, we always try to dispatch on the next available post date ( subject to availibility*) but please allow 10 working days. Please be aware that items on back order may mean that it takes longer than 10working days to be dispatched, if there will be a delay we will contact you directly

UK Postage*

*This costing may change subject to weight. please see more details below

Orders sent Tracked 24, you will receive an email which does have a tracking number but please be aware that tracking only shows when the package is scanned, the tracking updates when we hand over to the Royal mail and when delivery has been attempted. If you do not receive your package within 10 working days we can log the package as lost to Royal mail and they will try to locate your package. If it can not be located we will then refund your order. If the order shows delivered you will need to log this with Royal mail yourself.

All weight postage is STANDARD post but the option of courier is available (tracked and signed maybe available for overseas orders). We may occasionally send goods via courier at our discretion this is not guaranteed unless the courier option is chosen at checkout.

We do offer courier for UK orders however Royal mail in many cases would be just as quick and in most cases quicker. If your package weighs more than 2kg in most cases it would be cheaper to use the courier option if you do want to use a courier for delivery in the UK, the above details will apply. Please note that Courier for the UK is NOT next day delivery

Please note that when we book the courier we will give contact details (e-mail address, telephone number) so that confirmation will be sent including updates regarding your package and tracking details, this will also allow them to contact you directly if any delays.  We are unable to book a courier without these details. If you do not want us to share this information with the courier please let us know as soon as possible.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ International orders

We do not control the post once it has left our office, although the Royal mail state that they aim to deliver within 3-7 working days this is not always the case and we are unable to log a package lost until after 28 days. Please be aware that there will be delays due to customs in some countries. If there are customs or duty to be paid you will be contacted by customs Golden Hinde are not responsible for any customs charges 

Europe

Prices depend on Country, the system automatically works out the rate based on current postage costs. Where standard shipping is the only option we are unable to provide any tracking details, but we would send via First class airmail

Below are details of the Tracked and signed, tracked, or signed for services depending which country you are in – You will see which service is available at checkout.

Where international tracked and signed is not available we offer International Tracked or International Signed

* we would need proof of damage or loss within 24hrs of item being signed for to make a claim, this would be with the Royal mail and can take up to 4 weeks to be resolved.

International Tracked and Signed –

• aim to deliver 3-5* working days from date of postage.
• Can only be sent to full addresses not PO Boxes (contact us directly if an issue)

• FULLY TRACKED SERVICE to delivery point

Prices start at £12 up to £50 spend (dependant on weight), £15 over £50 spend. It does differ country to country

International Tracked

• Aim to deliver 3-7 days

• Fully tracked to delivery point

International signed for

• Signature is required on delivery

• Package is ONLY tracked to the UK border – so we can only tell you if the item has left the UK.

ALL options will be insured and covers up to £250

• please be aware that there will be delays due to customs in some countries. If there are customs or duty to be paid you will be contacted by customs Golden Hinde are not responsible for any customs charges 

EU Duty

As of July 1st 2026 the EU have started to charge a Duty fee for any items coming into the EU. This needs to be paid by the receiver and we have no control over this.

As of 1st July – Charge of €3 per customs tariff code

As of 1st November – charge of €5 per customs tariff code

WORLDWIDE

Costing is dependent on country, we do now offer a tracked and signed service as well as a courier option if available. All prices are calculated based on the delivery address and current postage rates. Prices differ from country to Country, the system automatically works out the rate based on current postage costs. Where standard shipping is the only option we are unable to provide any tracking details, but we would send via First class airmail Please see more details below about the other services

International Tracked and Signed –

• aim to deliver 3-5* working days from date of postage.
• Can only be sent to full addresses not PO Boxes (contact us directly if an issue)

• FULLY TRACKED SERVICE to delivery point

International Tracked

• Aim to deliver 3-7 days

• Fully tracked to delivery point

International signed for

• Signature is required on delivery

• Package is ONLY tracked to the UK border – so we can only tell you if the item has left the UK.

ALL options will be insured and covers up to £250

• please be aware that there will be delays due to customs in some countries. If there are customs or duty to be paid you will be contacted by customs Golden Hinde are not responsible for any customs charges 

*If available for your country

Books and Fabrics

Please be aware that books and some fabrics postage is worked out by weight and covers the amount of postage via Royal mail .

If the weight is over 2kg this would be sent via courier and this option should be available to you.  If package is over the 2kg weight for post via Royal Mail we may ask you to pay for courier.

The system will automatically calculate postage when weight is taken into account

Posting Items by weight

Due to weight certain items do need to be sent via courier i.e multiple books. As a result for worldwide packages this would be at courier cost.  If standard post is chosen but the weight requires us to send via courier we reserve the right to charge the difference in cost.

Courier

Courier service for International orders

We can now offer a courier service worldwide, our preferred carrier is UPS or Fedex but this may differ from country to country. All items sent by courier are tracked and must be signed for.

Courier postage is charged on a sliding scale dependent on country.

Please note that choosing courier DOES NOT guarantee next day delivery, it does also depend on country to how quick items are delivered.  when we book couriers they usually collect the following day and we need to ensure someone is in the office for collection by the courier.

All orders (where the preferred method of delivery chosen is courier) will still be processed in date order.

Please note that when we book the courier we will give contact details (e-mail address, telephone number) so that confirmation will be sent including updates regarding your package and tracking details, this will also allow them to contact you directly if any delays.  We are unable to book a courier without these details. If you do not want us to share this information with the courier please let us know as soon as possible.

Your information will not be shared with any other third parties.

We reserve the right to refuse delivery of part or all of an order, in which case, part or all of any payment received will be refunded.

Payments via the Internet are accepted using Visa, Mastercard, Euro Card, Delta and Switch . Cards will be debited in UK Sterling.

We shall endeavour to keep our prices as quoted. However they may be subject to change without notice.

If items are returned due to non collection/attempted deliveries failed then cost of postage will not be refunded and you will be charged postage rate for us to resend.

We are not responsible for items once they have left UK soil but we will assist where we can.

Lost Post and Compensation

UK POST Items sent with a tracked service  are insured on the very rare occasion that a package is lost in the postal system, you will need to register this with Royal mail directly and follow their procedures and timescales. We do not automatically process refunds. We do offer the alternative option of courier if you prefer (but this does not guarantee a quicker service).

International Tracked and Signed packages will be insured from £50 up to £250* If your order is over £20 we strongly advise that you choose Tracked and signed as once the package leaves the UK we will not be responsible for any loss beyond the UK’s national borders. Parcels are only tracked to UK borders until picked up by your countries postal service where it enters their tracking service. We would need to wait 28 working days to be able to log a package as lost with the Royal mail

Where international tracked and signed is not available we offer International Tracked or International Signed

*Dependant on the service chosen and cost of order, we would also need proof of damage or loss within 24hrs of item being signed for to make a claim, this would be with the Royal mail and can take up to 4 weeks to be resolved.

any orders placed using International standard post are at customers own risk – we will help where we can and log a package when needed.

We only post on a Tuesday and Thursday, the postman comes to our office to collect the post, unfortunately we are unable to post on other days as we are not close to a post office. The postman comes at 1.30pm on these dates we will endeavour to send all orders that are placed before 12pm on these dates but as per the main T&C’s please allow 10 working days.