2025 Embroidery Retreats  are available to book now!
Free shipping to the UK when you spend over £80* exclusions apply

Download T&C’s

Downloadable products are now available from Golden Hinde, this means that you can purchase tracings or charts for a project and do not need to wait for us to post them to you and you can save postage, but you will need to print at home.

Downloadable products are all non-refundable, upon purchasing the system will take you automatically from PayPal to your confirmation screen where you will see your downloads, this should also be accessible when you log in to your account under Downloads. You will also receive an e-mail with a link to your downloads.

These items give you one download per payment (unless otherwise stated) Downloads can be found in your accounts section and will also be e-mailed to the e-mail address provided. It is your responsibility to ensure that the email address provided is correct as we are unable to resend a download once it has been sent.  If this has happened you will unfortunately have to re purchase the item as we are unable to process downloadable products over the telephone or via email. There is no timescale limit for when you need to download by.

Downloads do not include any physical products these will have to be purchased separately, what you will receive in the download will be described in the product description, but will usually be as follows

Download will be sent via Email as well as being available in your account on the website – Occasionally our e-mails may go into your junk or spam folder , this is completely out of our control and will be to do with the set up of your e-mail account please ensure that you add our e-mail address to your accepted list so that you don’t miss anything from us

Stitch along PDF’s – these will be the Tracing only unless otherwise stated, Stich along instructions will all be found on our YouTube channel.

Chart PDF’s – This will be the full instructions and tracing of the chart only – no products will be included

Retreat and Class details – Full terms and conditions will be sent as a downloadable PDF with details of the project and venue. Upon purchasing you are agreeing that we are able to add your e-mail address to our Mailing system to contact you in regards to your booking.

Postage – we do not charge postage for downloadable products, please note that if you do order other non-downloadable products that they will be sent separately and you will be charged the appropriate postage for your address. The downloadable product will be sent via e-mail and be in your download section on your account as stated above.