Terms and Conditions

GDPR - Data Protection

For information on how we use your data please click here  GDPR – Data Protection

UK Delivery

All goods are sent 1st Class by Royal Mail

Most orders are shipped within 2 – 5 working days however please allow up to 10 working days of receipt of your order.

Orders over the value of  £15 are sent using Royal Mail’s recorded delivery service and will, therefore, require a signature in order to be delivered.

Postage is charged on a sliding scale and will be automatically added to your order at the checkout.

*working days is Monday to Friday

Books and Fabrics

Please be aware that books and some fabrics postage is worked out by weight and covers the amount of postage via Royal mail standard post.

All weight postage is STANDARD post but the option of courier is available. We may occasionally send goods via courier at our discretion this is not guaranteed unless the courier option is chosen at checkout.

The system will automatically calculate postage when weight is taken into account

Postage Rates

UK

Up to £24 £3.10
Up to £35 £3.30
Up to £50 £3.50
Over £50 £4.00

EUROPE

Up to £50 £6
over £50 £7
Up to £50 Tracked and signed £11
Over £50 Tracked and signed £12.50

WORLDWIDE

Up to £50 £7.00
over £50 £8.00
Tracked and Signed up to £50* £12.50
Tracked and signed Over £50* £16.50

*If available for your country

Overseas Orders

All orders overseas are also charged on a sliding rate based on Royal Mail rates for each zone. (see tables above)

All Overseas orders are sent international standard 1st class unless another option is chosen.

*We obtain proof of postage for orders posted overseas – this is kept on file.

We endeavour to post items within 10 working* days of receipt of an order, but delivery can take up to an additional working*  5 days.

Please include an e-mail address and telephone number in case of queries regarding your order.

*working days Monday – Friday

Please note that we do process all orders in date and time of receipt regardless of size or £ amount. If your order is urgent please e-mail us directly and we will do all we can to send your order quickly.

If package is not received in line with the above, we are unable to refund any dispatched orders within 28 working days in line with the postal services terms and conditions. (this gives the parcel chance to either be delivered or returned to sender.)

Please ensure that the correct and full delivery address is given, if parcel is returned due to incorrect address being provided then we reserve the rights to charge postage costs to resend.


Books and Fabrics

Please be aware that books and some fabrics postage is worked out by weight and covers the amount of postage via Royal mail standard post.

All weight postage is STANDARD post but the option of courier is available. We may occasionally send goods via courier at our discretion this is not guaranteed unless the courier option is chosen at checkout.

The system will automatically calculate postage when weight is taken into account

International Tracked and Signed

We are now pleased to be able to offer International tracked and signed. Please note that this service is not available in every country, it is determined by Royal Mail. If we are able to offer this service for your country the option will be available to choose. These items will be insured for up to £250*

Please note that Australia and South Africa is a signed for service only, but is still insured, parcel is tracked until the UK borders.

This service is offered on a sliding price scale and will be processed in order of receipt

 

* we would need proof of damage or loss within 24hrs of item being signed for to make a claim, this would be with the Royal mail and can take up to 4 weeks to be resolved.

Posting Items by weight

Due to weight certain items do need to be sent via courier i.e multiple books. As a result for worldwide packages this would be at courier cost.  If standard post is chosen but the weight requires us to send via courier we reserve the right to charge the difference in cost.

Courier

Courier service for International orders

We can now offer a courier service worldwide, our preferred carrier is DPD but this may differ from country to country. All items sent by courier are tracked and must be signed for.

Courier postage is charged on a sliding scale dependent on country.

Please note that choosing courier does not guarantee next day delivery, as we need to ensure someone is in the office for collection by the courier.

All orders (where the preferred method of delivery chosen is courier) will still be processed in date order.

Please note that when we book the courier we will give contact details (e-mail address, telephone number) so that confirmation will be sent including updates regarding your package and tracking details, this will also allow them to contact you directly if any delays.  We are unable to book a courier without these details. If you do not want us to share this information with the courier please let us know as soon as possible.

Your information will not be shared with any other third parties.

We do offer courier for UK orders however Royal mail in many cases would be just as quick and in some cases quicker, if you do want to use a courier for delivery in the UK, the above details will apply

We reserve the right to refuse delivery of part or all of an order, in which case, part or all of any payment received will be refunded.

Payments via the Internet are accepted using Visa, Mastercard, Euro Card, Delta and Switch using the PayPal. Cards will be debited in UK Sterling.

We shall endeavour to keep our prices as quoted. However they may be subject to change without notice.

Free postage

For international customers

When free postage is available this will be STANDARD post it will NOT tracked and signed, if you are wanting your items tracked you must choose the track and signed option, and pay the appropriate fee

We always obtain proof of posting and we are able to provide this however we will not be responsible for any loss beyond the UK’s national borders, we can put in a claim for the goods but please be aware that if the item is sent Standard that this may not cover the cost of your goods.

Please note that we must allow 28 working days from postage to give package time to get to destination or to be returned.

You, the customer will be responsible for any customs and/or import duties and fees that are payable, Golden Hinde will not cover any of these charges.

Free postage restrictions

Due to the cost of postage, we are unable to offer some items in the free postage offer. This includes larger books such as complete RSN, Alison Cole and Glourious Goldwork. If you are in the Uk or Europe and your order comes to over £50 before any of the above books and postage, we are happy for you to purchase items for free postage and book seperately – you would then only pay postage for the book and we will post together.

Ordering by post or e-mail

If you wish to post your order, we can process this either send an order form or print from the website and enclose it with your payment (be careful of offer prices – see below). Please be aware that if ordering via post that items may go out of stock, this can delay your order being sent.

SPECIAL OFFERS : special offers shown on the website are website exclusive offers only and will not be honoured for post orders, this includes free postage. Please check correct prices before ordering.

If you are wanting to take advantage of special offers you will need to complete your order on line.

Please note that no order will be processed until payment received – this includes but is not restricted to any orders sent via e-mail but wanting to pay by cheque.

Payments should be made by cheque or money order in UK Sterling and made payable to ‘S Rakestraw’.

Orders should be posted to:-

Golden Hinde
28 Edward Gardens
Warrington
WA1 4QT

The shopping cart uses cookies to remember what you have ordered. The cookie only stores information about the number and type of items you are ordering. No information about credit cards is stored in these cookies. The cookies are kept only on your computer and are removed when the browser closes. If you are unhappy about the use of cookies, then please do not use the shopping cart or ordering system, but write or phone your order to us

Returns

All of our kits and parts are described here in good faith. If, however, you are not satisfied with your purchase please return your kit in saleable condition within 7 days for a full refund on the price – please ensure that any goods are returned in a padded envelope and in saleable condition.

If goods are returned unprotected and are damaged we will be unable to refund those items. We are unable to refund P&P costs.

Fabric and threads that have been cut to order are not returnable and are not refundable.

Ordering by post or e-mail

If you wish to post your order, we can process this either send an order form or print from the website and enclose it with your payment (be careful of offer prices – see below). Please be aware that if ordering via post that items may go out of stock, this can delay your order being sent.

SPECIAL OFFERS : special offers shown on the website are website exclusive offers only and will not be honoured for post orders, this includes free postage. Please check correct prices before ordering.

If you are wanting to take advantage of special offers you will need to complete your order on line.

Please note that no order will be processed until payment received – this includes but is not restricted to any orders sent via e-mail but wanting to pay by cheque.

Payments should be made by cheque or money order in UK Sterling and made payable to ‘S Rakestraw’.

Orders should be posted to:-

Golden Hinde
28 Edward Gardens
Warrington
WA1 4QT

The shopping cart uses cookies to remember what you have ordered. The cookie only stores information about the number and type of items you are ordering. No information about credit cards is stored in these cookies. The cookies are kept only on your computer and are removed when the browser closes. If you are unhappy about the use of cookies, then please do not use the shopping cart or ordering system, but write or phone your order to us

Returns

All of our kits and parts are described here in good faith. If, however, you are not satisfied with your purchase please return your kit in saleable condition within 7 days for a full refund on the price – please ensure that any goods are returned in a padded envelope and in saleable condition.

If goods are returned unprotected and are damaged we will be unable to refund those items. We are unable to refund P&P costs.

Fabric and threads that have been cut to order are not returnable and are not refundable.


Environmental policy

We operate a environmentally-friendly policy of re-using appropriate, good quality boxes and packaging for despatching orders. We have been complimented on this policy on many occasions but realise that some customers may be surprised to receive their orders in boxes from other companies. We hope you will join us by re using our packaging once you receive it.


Privacy policy

We at Golden Hinde know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. You don’t have to register to use this site, though you may be asked to submit information if you would like someone to contact you.
We never disclose your information to any third parties without your expressed permission.


Copyright

The copyright in the material contained in this website belongs to Sarah Rakestraw and Sue Hinde of Golden Hinde. All rights are reserved. Except solely for your own personal and non-commercial use, no part of this website may be copied, performed in public, broadcast or adapted without the prior written permission of Sarah Rakestraw.
All photographs used on this site are copyright protected by Sarah Rakestraw or Sue Hinde.


Places we have shipped to over the last few months

America, Australia, Canada, China, Dubai, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, Norway, Portugal, Spain, Sweden, USA.