Terms and Conditions
GDPR - Data Protection
For information on how we use your data please click here GDPR – Data Protection
All goods are sent 1st Class by Royal Mail
Most orders are shipped within 2 – 5 working days however please allow up to 10 working days of receipt of your order.
Orders over the value of £15 are sent using Royal Mail’s recorded delivery service and will, therefore, require a signature in order to be delivered.
Postage is charged on a sliding scale and will be automatically added to your order at the checkout.
*working days is Monday to Friday
|Up to £24||£3.10|
|Up to £35||£3.30|
|Up to £50||£3.50|
|Up to £24||£5.30|
|Up to £35||£5.50|
|Up to £50||£5.70|
WORLD ZONE 1 – USA, Canada, South America, Africa, Asia
|Up to £24||£6.90|
|Up to £35||£7.10|
|Up to £50||£7.30|
WORLD ZONE 2 – Australia, New Zealand, South Pacific etc
|Up to £24||£7.35|
|Up to £35||£7.55|
|Up to £50||£7.75|
All orders overseas are also charged on a sliding rate based on Royal Mail rates for each zone. (see tables above)
All Overseas orders are sent international standard 1st class – as tracking is not available in all countries.
*We obtain proof of postage for orders posted overseas – this is kept on file.
We endeavour to post items within 10 working* days of receipt of an order, but delivery can take up to an additional working* 5 days.
Please include an e-mail address and telephone number in case of queries regarding your order.
*working days Monday – Friday
Please note that we do process all orders in date and time of receipt regardless of size or £ amount. If your order is urgent please e-mail us directly and we will do all we can to send your order quickly.
If package is not received in line with the above, we are unable to refund any dispatched orders within 28 working days in line with the postal services terms and conditions. (this gives the parcel chance to either be delivered or returned to sender.)
Please ensure that the correct and full delivery address is given, if parcel is returned due to incorrect address being provided then we reserve the rights to charge postage costs to resend.
We reserve the right to refuse delivery of part or all of an order, in which case, part or all of any payment received will be refunded.
Payments via the Internet are accepted using Visa, Mastercard, Euro Card, Delta and Switch using the PayPal. Cards will be debited in UK Sterling.
We shall endeavour to keep our prices as quoted. However they may be subject to change without notice.
Courier service for International orders
We can now offer a courier service worldwide, our preferred carrier is UPS but this may differ from country to country. All items sent by courier are tracked and must be signed for.
Courier postage is charged on a sliding scale dependent on country.
Please note that choosing courier does not guarantee next day delivery, as we need to ensure someone is in the office for collection by the courier.
All orders (where the preferred method of delivery chosen is courier) will still be processed in date order.
Please note that when we book the courier we will give contact details (e-mail address) so that confirmation will be sent including updates regarding your package and tracking details, We are unable to book a courier without these details. If you do not want us to share this information with the courier please let us know as soon as possible.
Your information will not be shared with any other third parties.
We do not offer courier for UK orders as Royal mail would be just as quick and in some cases quicker, if you do want to use a courier for delivery in the UK please contact us directly.
Ordering by post or e-mail
If you wish to post your order, print the order form from the website and enclose it with your payment.
Please note that no order will be processed until payment received – this includes but is not restricted to any orders sent via e-mail but wanting to pay by cheque.
Payments should be made by cheque or money order in UK Sterling and made payable to ‘S Rakestraw’.
Orders should be posted to:-
28 Edward Gardens
All of our kits and parts are described here in good faith. If, however, you are not satisfied with your purchase please return your kit in saleable condition within 7 days for a full refund on the price – please ensure that any goods are returned in a padded envelope and in saleable condition.
If goods are returned unprotected and are damaged we will be unable to refund those items. We are unable to refund P&P costs.
Fabric and threads that have been cut to order are not returnable and are not refundable.
We operate a environmentally-friendly policy of re-using appropriate, good quality boxes and packaging for despatching orders. We have been complimented on this policy on many occasions but realise that some customers may be surprised to receive their orders in boxes from other companies. We hope you will join us by re using our packaging once you receive it.
We at Golden Hinde know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. You don’t have to register to use this site, though you may be asked to submit information if you would like someone to contact you.
We never disclose your information to any third parties without your expressed permission.
The copyright in the material contained in this website belongs to Sarah Rakestraw and Sue Hinde of Golden Hinde. All rights are reserved. Except solely for your own personal and non-commercial use, no part of this website may be copied, performed in public, broadcast or adapted without the prior written permission of Sarah Rakestraw.
All photographs used on this site are copyright protected by Sarah Rakestraw or Sue Hinde.
Places we have shipped to over the last few months
America, Australia, Canada, China, Dubai, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, Norway, Portugal, Spain, Sweden, USA.